All comments are moderated so please be patient if your comments do not appear the same day)

Guestbook

comments

  1. Dr T Subramanian
    I.O.U. for being mega kind
    patient

    (Posted on 2014-07-10 15:33:00 by bcpcicpag)
  2. Dr. Nirodi
    just had to write you a message to say how much I appreciate how caring, kind and fantastic you have been with me over the last few months / couple of years!
    You have made a difference to my life and looked after me above and beyond the call of any GP.
    After my bad news on Monday, I am being strong and positive and trying to carry on with as much normality as possible - at least for now!
    Without you on my side things may have been very different.
    Thank You!
    One in a million
    Patient

    (Posted on 2014-07-10 15:30:00 by bcpcicpag)
  3. Compliment received regarding Brian Smith, Team Leader, Central Reception:
    Brian was very polite, positive, helpful made a difference.
    Patients girlfriend really needs to see a Dr and Brian Sorted it out. Rang back when he said he would.
    Patient thought we should receive some positive feedback.

    (Posted on 2014-07-10 15:45:00 by bcpcicpag)
  4. I had my diabetes review with the Nurse PAT today. This letter is just to express how happy I was with the way Pat went through my diabetes review. She was extremely caring, professional, pleasant, very approachable and comprehensive in dealing with my diabetes.

    She made me feel very much at ease in explaining my condition and view her very much to be a credit to the practice.
    The only day I have off from work is a Thursday and shall be grateful if at all possible to be able to see her on a Thursday.
    Do please thank her personally on my behalf for the wonderful service provided.

    Satisfied Patient

    (Posted on 2014-05-01 08:59:00 by bcpcicpag)
  5. There are still some issues with the telephone system intermittently cutting off calls which BT are still looking into and unfortunately this is out of our control and is the same for the majority of practices across Bolton.

    The appointment locking is working however it is not visible on screen to other users until an operator has started to book that appointment. It is difficult to explain however, for example, if more than one operator offers an appointment slot it won’t show as taken until they start to book that appointment.

    I hope that makes sense, however if you would like to discuss further please let me know.

    Sarah Webster
    Operations Manager / Staff Advisory Group Chair
    Bolton Community Practice C.I.C.

    (Posted on 2013-08-02 13:27:00 by bcpcicpag)
  6. I was assured at the previous PAG meeting that the new appointment system
    had improved specially where the LOCKING an appointment was concerned.

    I encountered this problem this morning:

    Rang at 8am on the dot for an appointment.
    The number you have dialled is busy.
    Continued tried disconnect / connect again for 7min.
    Managed to get in the queue.
    5min in the queue got to speak to Central Reception.
    Asked for any appointment at Ladybridge.
    Sorry all gone.
    Can I have an appointment with Dr Abdalla at Market Surgery?
    Will 3.50pm do?
    Ok I will take it.
    Sorry it has gone now.
    Will 4.10pm do?
    I will have it.
    I am seeing Dr Abdella at 4.10pm

    Total time taken 15min, and the Locking system did not help me, Can you please check this out in the SYSTMONE?
    Thank You
    Regards
    Mr G

    (Posted on 2013-08-02 12:20:00 by Mr G)
  7. Your website fills my heart with great joy. I still have nice memories of you guys. My dream is to come back home and unite forces for this righteous cause. Heartfelt wishes.

    (Posted on 2013-03-12 14:28:00 by jacke)
  8. On the dot of 8am I tried to make an appointment today for after 5pm any doctor any practices for my son (1st appointment after many years)

    First I got the number you have dialled is busy try again. Which I thought could not happen with the queuing system.
    2nd attempt straight away I was waiting in the queue for 7minutes, then once got through, given all details, and was told I have 6.10pm with Dr Rafferty,
    OK I will have it. What is your date of birth again please, Sorry that appointment is gone, let me try again, will 6.20pm do, I will have it.

    This kind of situation frustrates patients and it does nothing for your attempt to increase the Patient List, because bad experiences travel fast.

    (Posted on 2013-02-06 12:23:00 by Mr X)
  9. Patient Suggestions/feedback/comments Ladybridge

    1. Why is everything at Waters Meeting e.g. Diabetes clinic, evening appointments etc... Great if you have a car, not good with no car and mobility problems.

    2. You should have a play area

    3. I would like to know why on hospital notes it has a doctor I have never heard of, I am not happy about this.

    4. Fantastic nurse taking bloods, I am very squeamish about having anything to do with needles and she had done the job before I’d even realised.

    (Posted on 2013-01-07 17:30:00 by Ladybridge Branch)
  10. A special thank you to: Kishor for the continuous hard work developing and overseeing this site, and assisting the practice in producing items such as the QR Codes.

    (Posted on 2012-10-12 15:57:00 by Bernie Gildea)
  11. Thank you received from medical students: Sophie & Davina who have just completed a 7 week training time with our practice at our Astley – Dale branch.
    To everyone at Astley –Dale, thank you very much for a lovely 7 weeks here. You have all been very kind and welcoming and we have enjoyed our time here. All the best Sophie & Davina Thank you received from medical students: Sophie & Davina who have just completed a 7 week training time with our practice at our Astley – Dale branch.

    (Posted on 2012-10-09 07:48:00 by Bernie Gildea)
  12. A thank you card received from one of our patients who are registered with the GP Safe haven Scheme: To Dr Baskar, Bernie and Gary. A million thanks for all your efforts to date in respect of my health care, to date during 2012. Special thanks to Dr Baskar and Bernie for coming out to my bedsit bungalow some months ago, and the follow up letters to Social Services and other people on my behalf. Very best wishes and good luck to you all in the coming year.

    (Posted on 2012-09-25 07:20:00 by Bernie Gildea)
  13. I spoke to a patient from Ladybridge this morning who was dissatisfied with our service around appointments. She said she did want to complain and I said how about if I summarized the areas she was dissatisfied with in a written response to her to explain how things work and she said she would appreciate that.

    Response:
    Dear Patient,

    Further to our telephone conversation of today, thank you for taking the time to talk to me to share your views regarding your recent experience with Bolton Community Practice.

    I am sorry that you have experienced difficulty in obtaining an appointment to see the doctor at our Ladybridge branch of Bolton Community Practice this week, and I will attempt to address the concerns that you raised during our telephone conversation individually.

    Book on the Day/Book in Advance
    You raised some concerns about the practice operating a ‘Book on the Day’ system. We do operate a system of having a split of book on the day and pre-bookable appointments; this is with an aim of meeting the requirements of all of our patients. This week (week commencing the 17/09/2012) Ladybridge had 183 appointments available with 46% of those appointments allocated to book on the day, with pre-bookable appointments accounting for the remaining 54% of our available appointments.

    Minor Illness Service
    You were dissatisfied with the offer of an appointment with the Minor Illness Service, and felt that if you wanted to see a doctor then you should be able to. Bolton Community Practice aims to provide our patients with a choice of who they see, while directing them to the most appropriate person. Our Minor Illness Clinic deals with acute on the day care some, examples of which are: - sore throats, stomach complaints, rashes, eye conditions, allergies etc... The nurses/pharmacist who provides this service is trained in minor illness and is nurse prescribers able to prescribe the full formulary of medications as appropriate. Our Minor Illness sessions run alongside a GP surgery so should there be a requirement for medical input then this is available on the premises at the same time.

    Next Available GP Appointment
    Dissatisfied with the offer of an appointment within our Minor Illness clinic you preferred to wait for a GP appointment and enquired as to the next available appointment with a doctor. This was subsequently booked for you on Saturday 22nd September (24 hour wait) with Dr Athar one of the regular Ladybridge GPs at our central site - Waters Meeting Health Centre.

    I hope that I have covered the main areas of service that you were dissatisfied with and if you have any further questions or would like to discuss this further, then I am would be happy to speak with you again. I am contactable on 01204 463444.

    Yours sincerely

    Lynsey Philbin
    Workforce Manager
    Bolton Community Practice

    (Posted on 2012-09-24 13:28:00 by Lynsey Philbin)
  14. I am pleased to notify you that Market Surgery Branch of Bolton Community Practice has had a new front door installed.

    (Posted on 2012-09-14 09:22:00 by Bernie Gildea)
  15. Dear team,

    I would like to take this opportunity to render my sincere and heart felt thanks to you for all the help and time you gave to my beautiful darling wife during the last months of her life. it is so good to know first hand that not just medical care is available,but also compassion and understanding. My wife had great faith and was not afraid of death.The course of action she took over the last 27 months she had no regrets about, and 23 months you not have known that she had cancer at all, she looked as well as you or I.
    Now she has gone, it has left a very large hole in my life and all our friends tell me it will get better over time, I do hope so, beacuase at the moment I am at rock bottom.
    Once again many many thanks.
    Patient

    (Posted on 2012-09-01 09:31:00 by Bernie Gildea)
  16. reply to Bill Lawley's comment:Bolton Community Practice offers a daily Monday – Friday service of a telephone advice line. The line is staffed by trained Health Professionals that consists of Practice Nurses, Nurse Lead and Practice Pharmacist, whom offer advice, book patients into minor illness clinics or if clinically necessary will arrange a GP review for the patient. We do aim to call patients back the same morning that they telephoned requesting advice. Dr Parr is one of our popular GPS and as a practice we do offer book on the day appointments or pre bookable appointments to aid patients whom may wish to see the GP of their choice, for long term treatments or reviews of existing problems we recommend that patients see their regular GP for continuity. However for Acute medical problems that require medical treatment we recommend that our patients are seen by an available GP, or choose to be seen in one of our minor Illness clinics, in which medication and treatment plans will be issued as and when necessary.
    If the patient would like to contact me to pass on details I can review our system and feedback to the relevant members of staff

    (Posted on 2012-09-01 09:23:00 by Bernie Gildea)
  17. A patient has complained to me about a delay of 6 weeks to see Dr Parr, and that a " telephone interview" at a certain time was promised (not by Dr Parr), the person stayed in especially expecting advice and a conversation with a medical professional, but was only given an appointment time and no medical advice.

    (Posted on 2012-08-27 17:15:00 by Bill Lawley)
  18. We were contacted by a consultant from Manchester Hospital, by telephone whom was demanding that he spoke to the manger (Bernie) very urgently. Nina the receptionist whom took the call tried to transfer it through to Bernie. However her line was busy, she informed the consultant of this, he was very insistent that Nina went and interrupted Bernie, Nina came through to the office and spoke to Gillian who took the call to take a message. A few minutes later Bernie had finished her existing call, then immediately accepted the call from the consultant. Bernie dealt with the call, leaving a request for Dr Talbot to ring him on her return from leave, to follow a matter up.

    When Dr Talbot did call him he was very complimentary of all staff who had been involved in the call and dealing with him and below are the comments he left to be passed on: discrete and efficient way we each handled his call and the promptness with which we individually acted – he was quite impressed with the way he was dealt with.

    (Posted on 2012-08-15 07:16:00 by Bernie Gildea)
  19. Dear PAG,

    Staff at BCP along with Out of Hours are having a collection to purchase a plaque for the late Dr. Darren Mansfield, which is to be situated in Waters Meeting Health Centre. I was wondering if the PAG would be willing to make a contribution towards the plaque so that all with whom he worked with and treated feel they have contributed? Many thanks.

    (Posted on 2012-07-26 15:13:00 by Sarah Webster)
  20. Little Lever – to have a notice/ sign above the reception counter to identify which practice or doctors names displayed.
    signs/ notices of next scheduled PAG meeting – further identification for patients to put ideas forward for PAG.

    (Posted on 2012-07-23 10:26:00 by Bernie Gildea)
  21. Response to Bill Lawley comments regarding Market Surgery Premises: We have contacted the landlord and requested a site visit to assess the entrance to the building.

    (Posted on 2012-07-19 15:59:00 by Bernie Gildea)
  22. Response to Bill Lawley - comments 17.7.12. I have contacted Mr Firth the estate manager regarding the litter, damaged wall. In additon I also raised concerns regarding the side bin storage, which holds a lot of rubbish not contained in appropriate equipment. MR Firth explained that he has been dealing with the loose wires, litter etc. May I suggest that the residents association also raise concerns.

    (Posted on 2012-07-19 09:22:00 by Bernie Gildea)
  23. Today I have received a note from a patient in relation to Dr Nirodi:

    I would like to express my gratitude & praise to a very special Dr at Market Surgery Horwich. I was ill in April this year but was fortunate enough to see Dr Nirodi at the initial visit. All my symptoms were of a viral nature and he could as many would have, sent me off but he didn’t because he used the skills he trained with. He looked and listened to me and acted promptly. He took my bloods and arranged for me to visit again the next day, there was no go make an appointment with the nurse, he could see I was ill and didn’t want a delay.
    My blood results were indicating of something serious but his prompt and thorough action has lead me to a triage of specialists. I was x-rayed & had a consultation appointment written 5 days of that initial visit.
    I have had a Hospital admission & various scans and eventually diagnosed with great difficulty of a rare condition.

    I am well aware and so do the consultants that had it not been for Dr Nirodi’ prompt intervention the damage would have been much greater and irreparable.

    Dr Nirodi has continued to give me the support and reassurance I need to manage the pathway of specialist intervention and treatments.

    I consider myself very fortunate to be a patient at Market Surgery.
    My gratitude and that of my family is beyond words.

    (Posted on 2012-07-19 09:19:00 by Bernie Gildea)
  24. I think any "surplus" from 2011/2012 should be spent to improve buildings.

    (Posted on 2012-07-18 13:53:00 by Bill Lawley)
  25. A patient who had attended the Horwich Surgery complained to me that "it was the worst doctor's surgery he had ever visited". The general condition of the surgery was "grotty" ouside and in, with money needing to be spent on the walls, fixtures and fittings. He said even the door and entry needed attention.
    Please can this complaint be raised at the Patient Advisory Group on 25 July.

    (Posted on 2012-07-17 17:29:00 by Bill Lawley)
  26. I am saddened by the outside state of the Ladybridge Surgery, with its walls covered in graffiti, the hanging wires and the litter. Please can something be done so that the Surgery gives the appearance of an efficient and well-run surgery.
    Also, the area immediately in front of the surgery is run-down and tacky. Please can the flags at least be cleaned and this area improved.
    Also, can arrangements be put in hand to prevent any future build-up of litter at the side of the building and in the covered area used by the community police officers.
    Please can these issues be raised at the meeting of the Patient Advisory Group on 25th July.
    Thank you.

    (Posted on 2012-07-12 16:27:00 by Bill Lawley)
  27. It is a good doctors but needs improvements however staff are very good so thankyou to all ladybridge staff.

    Reply - Thankyou for your kind comments

    The phone system is very difficult for when you want to get through for something urgent.

    Reply - If you need urgent attention we are always happy to help here at the desk.

    I am a new patient fantastic surgery brill appt system and punctuality. Only problem please please get a phone line for the surgery for patients to contact for an appt it is a nightmare getting through.

    Reply - Thankyou for your kind commentswe do appreciate that it is difficult to get through but you can always pre-book appts at the desk

    Dr Parr and Wright are fantastic but making an appointment is a nightmare

    (Posted on 2012-06-15 18:39:00 by bcpcicpag)
  28. Fantastic website - polished and professional. Particularly enjoyed the health videos.

    (Posted on 2012-04-05 12:21:00 by Janice Gradwell)

Please also Click here to complete the 'NHS CHOICES' Feedback Form 

Who's your NHS Hero?

Who do you know that always goes the extra mile to provide an exceptional care?
Click here to submit your HERO

You are viewing the text version of this site.

To view the full version please install the Adobe Flash Player and ensure your web browser has JavaScript enabled.

Need help? check the requirements page.


Get Flash Player